"Long waitat the pharmacy"

After a visit to the Haemotolgy Dept at Northampton General Hospital which was very well conducted, my husband was told that he needed to commence chemotherapy treatment to treat his condition. We went to the pharmacy to hand in the prescription and we were told to return in 40 mins.The script was not ready when we returned and we had to wait for a further 1hour and 20 minutes. We were not kept informed as to why the wait was so long until I rang the bell and asked. Eventually the pharmacist came out with the tablets and told us that they did not have enough medication to fill the prescription and that we would have to return another day to collect the rest. Not good enough for a patient who is not feeling well!

On the positive side I rang the the pharmacy the following day to check if the supplies had arrived, and the pharmacist said she would ring me back. She did this and told me that the tablets were ready but as it was a Saturday the pharmacy would be closing at 1pm. This was at 20 to 1 and I could not get to the hospital in time. I eventually picked them up on Monday morning. Why did we have to wait so long initially? We were not the only patients waiting for prescriptions on Friday afternoon I know but I thought that the new system was set to make the department more efficient.