"The standard of care was excellent"

Thank you for your most kind feedback to our various teams involved in your journey.

It is so lovely to hear that you had a good outcome from what is a very stressful time.

Please be assured that I will feedback to the teams your kind comments on your behalf.

Thank you for taking the time to give your comments.

In relation to your comments around the delay you mention regarding the response time for your chest pain, this is difficult to respond to due to us not having access to your details. We are always seeking ways in which we can improve on what we do and it is helpful to have your comments and if you would like me to look further into this please make contact with our Feedback Team who will ensure this is passed on to me for further investigation.

Thank you so much for taking the time to provide us with feedback on your recent experience. I am glad that you now have a diagnosis and that you are pleased with the treatment and standard of care you have received since. I would like to thank you in particular for the feedback you have shared with regard to the Emergency Department and the Acute Medical Unit. As you have said, both of these departments can be very, very busy due to the nature of the unscheduled service they both provide, particularly overnight when there is a reduced presence of certain groups of staff. However I am pleased to hear that you generally found the service you received to be prompt and professional. I will share your feedback with both departments.

Thanks again for taking the time to share your feedback with us and I hope you are recovering well from your treatment.

With best wishes

Julie Greenlees, Clinical Care Group Manager, Unscheduled Medicine

Hi Smokie165

Thanks for sharing your experience via Care Opinion. I am sorry to learn you have been unwell, however I am pleased you now have a definitive diagnosis. I hope your health improves and I wish you well.

I am sure my colleagues within NHS Tayside and the Scottish Ambulance Service will be delighted with your kind comments. It's fantastic also that you were supported by your GP. It's great to see services working together to support patients and their families.

Thanks specifically for making reference to the service you received from NHS 24 who you describe as prompt, knowledgeable and caring. I will share your feedback within NHS 24 so that our staff can be reminded of the hugely important impact our service has on patients/callers.

If you wish to provide any further feedback to NHS 24, please contact me at patient.experience@nhs24.scot.nhs.uk If would be great to here further from you which means I would be able to identify the staff members who managed the call to 111.

Thank again and I wish you all the best.

Take care

Shona

Dear Smokie165,

Thank you for sharing your experience of NHS services in Tayside. I was pleased to read you had such a positive experience with the Scottish Ambulance Service- particularly at what must have been a very anxious time for you.

Now that you have a diagnosis, I hope you are recovering well.

I will ensure your feedback is shared with the local team but it is always nice to be able to feedback directly to the staff involved. To do that I would need a little more detail from you. If you would be willing to share a little detail to allow me to identify the staff who supported you please feel free to e mail me directly at kfreeburn@nhs.net

Thank you again for your feedback.