"Problems with the appointment service"

About: Mountainhall Treatment Centre / Diabetes/Endocrinology

(as the patient),

 I am in constant fear of losing my eyesight. So to me a trip to Mountain Hall treatment centre in Dumfries is so important. 

In the middle of last year I recieved an automated phone call to see if I would be attending an appointment. I rang the centre to say I had not received an appointment? I was told that the letter may be delayed and it wasn't unusual for the reminder to come before the letter. 

Then in October the same thing happened I rang and was told the same thing. By the way I must point out the letters never arrived. 

At the appointment the specialist told me that he wanted to see me every three months instead of six months so he would not miss out on a chance of operating to try and save my eyesight. So I thought I would hear something round about Feb/March, nothing came. I rang to be told that I was at the top of the list for an appointment. 

This morning a letter came to tell me the Scottish government had cancelled diabetic eye screening as it was not important enough with what's going on at the moment.

The letter told me that due to this advice my appointment for April 30th was cancelled. Is that the appointment I had not even heard about yet?

I believe my eyesight is important, I struggle daily with stress and worry about what's going on and my all round health issues. 

My eyesight may in the scheme of things not be important, but to me it is. I am not allowed to see my granddaughter due to Covid 19 and have accepted that. But will I ever get to see her ever again? 

Sorry to moan at you all, but I'm struggling.


Response from Emma Murphy, Patient Feedback Manager, NHS Dumfries and Galloway 2 months ago
Emma Murphy
Patient Feedback Manager,
NHS Dumfries and Galloway
Submitted on 30/04/2020 at 14:14
Published on Care Opinion at 14:14

Dear Fishingsid,

Thank you for taking the time to share your story. Please don't feel the need to apologise for sharing your concerns. It is important that you are able to share honest feedback with us and we always welcome that.

I am sorry to hear about the issues you have had with appointments letter. The most recent letter you refer to was automatically generated and should not have indicated an appointment date of 30 April 2020, apologies for any confusion or concern that caused.

I have spoken to my colleagues in the Eye Clinic and they have confirmed that they are still offering appointments for some patients in certain circumstances. They have therefore recommended that you give them a call to discuss your concerns. That will allow them to provide you with the necessary advice, or if required offer you an appointment. They can be contacted on 01387 241 511.

Kindest regards

Emma Murphy

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