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"Northern General Hospital - AMU"

About: Northern General Hospital

(as a service user),

I was treated very well by the staff in AMU at the Northern General - despite the complex situation with COVID-19 (not my reason for admission). The staff worked in an organised and safe fashion, despite all the new protocols, PPE etc. They still kept a really light-hearted atmosphere on the ward which made it a less scary place to be. I felt well cared for and not like I was a problem. Thank you for your hard work Nursing and Support staff.

However I do have one concern over the consultant that saw me who spent about 5 minutes with me and didn't appear to be listening. This became very apparent when I received my discharge summary which stated that I had been admitted because of an unintentional overdose as I had heard that medication would help with COVID-19 and that is why I was taking more. This was not the case as it was a carefully planned and serious suicide attempt. I think this is very concerning that such a (seemingly random - as I definitely didn't have that conversation) diagnosis was made which was so wrong to the situation and probably affected my ongoing care. Luckily when I spoke to the ward afterwards none of the other staff were under this impression but agreed to change the discharge summary accordingly.

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Responses

Response from Nancy Henwood, Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust 4 years ago
Nancy Henwood
Patient Experience Co-ordinator,
Sheffield Teaching Hospitals NHS Foundation Trust
Submitted on 28/04/2020 at 17:21
Published on Care Opinion at 17:21


Thank you for leaving feedback and we are sorry that your experience was not a consistently positive one. Your feedback will be shared with the relevant senior managers. However if you would like us to look into this issue further please do not hesitate to contact our Patient Advice and Liaison Service by email at sth.pals@nhs.net

With thanks and all best wishes

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