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Admittance at a worrying time

Posted By colpot54

"Admittance at a worrying time"

About: Wexham Park Hospital / Accident and emergency Wexham Park Hospital / General medicine

(as the patient),

I was rushed in to ED and taken to the clean area. Seen within 10 minutes for bloods bp etc then ECG done. Then saw a DR within half  an hour had a CT scan and given a diagnosis of MS Relapse within an hour.

Had to wait for a bed understandably but went to ward 4 at 4,30 in the morning.

All welcomed booked in cup of tea and a short sleep before day shift came on. i was very happy to see Mark a heart failure specialist who had been redeployed to wards, his care throughout the day was excellent. IM sorry to sat the same can not be said for the night staff on this ward, very noisy at some times very short with the patients and the to top the lot singing with a patient songs at 10.15 pm!! some of us was woken up by this.Then lights out staff talking very loudly at the nurses station for the next three hours. At 5.30 started to take BP's etc I was too tired by then and ignored them.

Day staff came on and instead of Mark greeted By Stephanie, another redeployed Heart Failure Specialist and a breath of fresh air along with the rest of her team through excellent care and helped my speedy discharge home at 15.30pm.

Such a shame night staff let them down.

 

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Responses

Response from Michelle Youens, Head of Patient Experience, Frimley Health NHS Foundation Trust 5 years ago
Michelle Youens
Head of Patient Experience,
Frimley Health NHS Foundation Trust

Submitted on 14/04/2020 at 13:49
Published on Care Opinion at 13:49

I have spoken to the matron of ward 4 and her response is as follows:-

I would like to apologise to the patient as the experience on ward 4 during the night was not pleasant, I would like to assure the patient that I will be discussing this concern with all the staff on ward 4. Unfortunately due to the location of the nurses station and ward 4 being a monitored area the staff will be based at the station so they can keep an eye on the central monitor, however I also acknowledge that conversation can be held at a level which does not disturb patients.

I would also like to thank the patients for commenting on the positives regarding their care whilst in the hospital and will let Mark and Steph know what a great job they are doing.

please let the patient know that I also thank them for highlighting the concern as it enables us to improve practice. this concern will be discussed with the team and will allow us to learn from the patients experience and ensure that this does not impact on other patients in the future.

regards

Michelle Youens

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