"patiant care"

About: Dr M Murugan Dr M Murugan Hednesford WS12 4DH

Posted via nhs.uk 5 years ago

poor service unable to see a doctor or nurse at short notice after scans or consultant visits unable to get results for weeks,after an ultra scan the results were at the surgery within 3 days yet it took 4 visits befoe we could get them and this was only after telephoning the ultra scan clinic to get another set E Mailed to the surgery even then they denied having them.
i had cancer in my legs to get dressings changed i had to use another practice or go to Aand E

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Dr M Murugan

Submitted on 26/07/2019 at 13:45

Published on nhs.uk on 08/10/2019 at 12:35

Thank you for taking the time to leave valuable feedback.
As a practice, we take all concerns very seriously and are extremely sorry that we have not met your expectations on this occasion. Please be assured that we will use this information to assist us in reviewing and improving patient experience.
The practice is committed to providing a high standard of care and is continuously seeking ways to improve and ensure that the delivery of services are both effective and safe.
Please accept our sincere apologies for the distress and upset this experience has caused you; I would like the opportunity to discuss this further and would be grateful if you could contact me to provide further information and enable me to fully investigate. I can be contacted Mon-Fri between 9.00am - 5.00pm.
Kind Regards
Louise Pike - Practice Manager

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