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Big Up to Reception and Nurses

Story from nhs.uk

"Big Up to Reception and Nurses"

About: The Practice Leecon Way

The Practice at Hawkwell and Leecom Way cannot be faulted for care; but this review originates from the team work of staff and nurses which reduced the anxiety I was beginning to experience during hospital aftercare. I have needed vital blood tests which could only be scheduled with a couple of days’ notice which meant that all local clinics were fully booked. Meanwhile, the nurse available at either surgery was also booked for the required days. Despite this, the reception staff pulled out all the stops and with the co-operation of nurses managed to fit me in on more than one occasion.. The reduction in stress levels can only be imagined. Seems that I am unable to mention names, so a big up to all. You know who you are.

Visited in July 2019. Posted on 14 July 2019

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Responses

Response from The Practice Leecon Way 6 years ago
The Practice Leecon Way

Submitted on 14/07/2019 at 18:45
Published on nhs.uk on 08/10/2019 at 12:27

Thank you for your feedback. We work hard to provide a good service for our patients and really appreciate it when you have had a great experience. I will share your comments at our next team meeting, the team will be delighted they were able to help you and how pleased you are with our service. Many thanks once again for taking the time to add feedback on the NHS website.

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