"When my father seemed to be behaving differently"

About: Medway Maritime Hospital South East Coast Ambulance Service NHS Foundation Trust / Emergency ambulance South East Coast Ambulance Service NHS Foundation Trust / NHS 111

(as a relative),

When my father seemed to be behaving differently to how he usually was.

I called 111 and spoke with them going through all the questions, it was then suggested to myself that I call 999. After calling 999 and having to wait some time, the paramedic examined my father and stated that they felt that taking my father to hospital would result in him sitting waiting for several hours before being sent home with some medication. They then called for a doctor to come out to see my father. Unfortunately when the doctor did arrive to see my father he was sleeping.

The next day another doctor came to see my father and the doctor requested an ambulance. As a family we appreciated that 999 services are very busy but we had to wait for over three and a half hours for the ambulance to arrive. My father was admitted to hospital but unfortunately two weeks later passed away. I felt very frustrated initially that being admitted to hospital took so long, but after he was admitted I understood that services are very stretched and that it is not the fault of 111/999 services.

Responses

Response from Medway Maritime Hospital last month
Medway Maritime Hospital
Submitted on 13/04/2020 at 14:21
Published on nhs.uk on 16/04/2020 at 15:35


We would like to extend our sincerest condolences to you and your family at this very sad time.

We are pleased that once your father arrived at hospital he was cared for until his passing.

Our very best wishes,

The Patient Experience Team

Medway NHS Foundation Trust.

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Response from Marie Clifford, Patient Experience Officer, South East Coast Ambulance Service NHS Foundation Trust last month
Marie Clifford
Patient Experience Officer,
South East Coast Ambulance Service NHS Foundation Trust
Submitted on 16/04/2020 at 09:44
Published on Care Opinion at 09:44


I am very sorry to hear that your father has died, please accept my condolences to you and your family at this sad time.

In order that we can look into what happened, please can you contact us so that we can obtain further information that will help us identify your father's contact with our services. Our email address is pet@secamb.nhs.uk

We look forward to hearing from you.

Best wishes

Marie Clifford

Patient Experience Officer

South East Coast Ambulance Service NHS Foundation Trust

Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG

Patient Experience Team: 0300 1239 242

Switchboard: 0300 123 0999 Extension: 34830

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