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Care Opinion

Needing help

Posted By Tetris

"Needing help"

About: Dumfries & Galloway Community Services / Community Mental Health Team

(as a service user),

I was called today by community mental health, they were not patient with me, did not allow or showed no interest in my situation and simply gathered the information they needed, and simply got me of the phone quickly. I really believe I should not been referred to them as I feel I am just another statistic to them. So do they care? well my experience says no.

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Responses

Response from Justina Ritchie, Lead Nurse CMHN, Mental Health, NHS Dumfries and Galloway 4 years ago
Justina Ritchie
Lead Nurse CMHN, Mental Health,
NHS Dumfries and Galloway

Lead Nurse & Professional Manager CMHNT

Submitted on 17/04/2020 at 11:18
Published on Care Opinion at 11:41

picture of Justina Ritchie

Dear Tetris

I am very sorry that you feel that you have had a poor experience of our community mental health services. It would be helpful for me to find out more about your specific concerns so that I can direct this to the most appropriate person, so would appreciate if you could email me directly on justinaritchie@nhs.net.

Thank you.

Kind regards

Justina Ritchie

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