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Care Opinion

Urology Department Care

Posted By Daveyloon

"Urology Department Care"

About: Aberdeen Royal Infirmary / Urology (Bladder and Urinary problems)

(as the patient),

Over the last month I've had two visits to ARI  hospital for minor operations to do with kidneys stones.

I just want to express my thanks to everyone I came in contact with for the care and professionalism they showed.

From the initial visit for blood tests in 209 (and a surprise admission the same day) everyone was helpful and pleasant and the medical staff reassuring in their explanations.

The second visit was well into the COVID 19 crisis and again such calm professionalism in what must be constant changes to processes and staffing made my visit as pleasant as possible. Thanks this time to all in ward 210.

The tools and techniques you use may all be day to day stuff to you guys but the procedures you have to help deal with this problem are amazing to me and much appreciated.

Thanks to all involved again.

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Responses

Response from Kirsten Dickson, Quality Improvement and Assurance Facilitator, Quality Improvement and Assurance Team, NHS Grampian 4 years ago
Kirsten Dickson
Quality Improvement and Assurance Facilitator, Quality Improvement and Assurance Team,
NHS Grampian

Submitted on 07/04/2020 at 17:26
Published on Care Opinion at 17:26

picture of Kirsten Dickson

Thank you Daveyloon for taking the time to express your appreciation for the care you received and the professionalism that was shown towards you. The staff in wards 209 and 210 will be delighted you got in touch.

It’s great to hear that from your initial visit onwards everyone was helpful, calm and able to give reassuring explanations – it makes such a difference when we are given all the information we need in a way we can understand.

I am responding on behalf of some of the services who are really busy with the management of the COVID-19 outbreak at the moment (you are right there are a lot of changes to process and staffing just now) but I will make sure it is shared with the Nurse Manager to share with both teams.

Thanks again,

Kirsten

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