"Lack of communication"

My father unfortunately had to be admitted to ward 6 at Monklands hospital for investigations and subsequent treatment for whatever is ailing him.  He was taken - alone - from the house by paramedics (these guys were great) and had information pertaining to next-of-kin and contact numbers.   All I knew was that he was going to Monklands and I have to say that I am disappointed that I did  not receive any communication from the hospital as to his whereabouts. These are very trying and difficult times for us all,  but surely, when removing people from their home to hospital on their own, with concerned family providing contact details, why are they not been informed of where their relative is?

I fully understand and appreciate the need to reduce the volume of people in the hospital at the present time, hence visiting restrictions.

However, when phoning for information as to his progress, presentation and results of investigations/tests, I was told that they are limited to the information they can give you over the phone.

I fully understand and appreciate the need for confidentiality, however my father has consented for information sharing with his nominated next-of-kin.  This clearly cannot be done face-to-face at present, therefore what changes are being implemented to ensure that the appropriate information is being shared with nominated next-of-kin?