"Breakdown in Care in the Community"

I fully understand we are in unpresedented territory with COVID-19 and services are stretched.  However, the problem I have may not be concidered a big problem but its most certainly a problem that has an impact on a person on a day to day basis.

My mum was discharged from Ward 12 earlier in March having spent 3 months in Hospital.  The care in Ward 12 was outstanding however, sadly this is not the case within the community.  My mum is incontinent has been for years and is provided with incontinence pads to be used day and night. On discharge from hospital she came to live with me as she was no longer able to care for herself.  The week she was discharged she was subsequently visited at home and assessed by the Bellshill team and advised that a new order of pads would be made and would be delivered to the house.  We waited and no pads arrived.  We were running low so I called the nurses on the over a week later advising that no pads arrived and I was advised they should arrive any day.  A member of the team delivered a pack of pads to the house.  6 days later still no pads, called again.  Advised that the order hadn't went through, this had now been taken care of and the pads would arrive in the next day or so.  Two days later still no pads and pads running low again, called the service and left a message and advised by person I spoke to on the phone they would probably arrive tomorrow.    

We again waited no pads arrived.  We called today advising we have still to get a delivery of pads and are nearly out of them.  I was asked if I had a pen and the member of staff proceeded to give me a number to call to speak to the company about the delivery of the pads.  I explained we only have a few pads left and asked if we could be provided with some meantime. I was told no, that they didn't stock them and didn't have any.  I was told that we would need to buy them and that was that.

I called the number provided and explained the problems I've been having and that the delivery has failed to arrive.  The person I spoke to said they would check and came back to me to tell me the reason for no delivery was that the order had never been activated.  It was then activated it and explained due to demand the order could not be delivered before Friday.  

I now have to go to the supermarket to try and get something to use for my mum in the interim.  Leaving the house despite being told by the medics to self isolate due to myself being in the high risk category but there is nothing else I can do.  I feel so let down by the service and was made feel that I was being a nuisance.

Something that was so simple to do and was not done and has caused this problem.