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Greatest kindness and consideration

Posted By Maybank

"Greatest kindness and consideration"

About: Ninewells Hospital / Respiratory Medicine

(as a relative),

My husband arrived at Ninewells Hospital by ambulance on a Sunday evening. I followed  in my car and on arrival at A & E found I should have been informed by the ambulance crew to stay at home and await a call from a doctor.

I returned home and later received a call from a doctor who was very good in explaining the situation.  My husband was suffering from pneumonia and they were doing test for covid-19 . His treatment was clearly explained as well as what could be the outcome .

My husband was placed on ward 42. Kind Doctor Cobb let us speak to my husband the following day on her mobile which seemed to cheer him up and removed the feeling of being abandoned by us as he had not understood we could not visit.  When he was tested positive he was moved to ward 17. Unfortunately after a spike my husband's condition deteriorated and the doctor phoned to say they were moving him into a side ward so that we could visit him. Doctor Goudie was exceptional taking time to explain every aspect of my husband's condition and answer our questions doing everything he could to try and save my husbands life. He made sure we knew the about ppe procedures. 

Doctor Goudie, Gordon's nurses and all the nursing staff showed us the greatest kindness and consideration making my husband's last hours as comfortable and stress free as they could be under the circumstances.

My family and I  would like to say  how thankful we are for the care and kindness shown to Gordon from the lady offering a cup of tea, the coffee shop offering us a complimentary biscuit, reception staff to the frontline staff putting their own lives at risk to try and save my husband. 

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Responses

Response from Alison Moss, Feedback Manager, NHS Tayside 5 years ago
Alison Moss
Feedback Manager,
NHS Tayside

Submitted on 31/03/2020 at 17:46
Published on Care Opinion at 17:46

Dear “Maybank”

On behalf of all the staff involved in your husband’s care, I would like to offer our sincere condolences for your loss. I have shared your feedback with the doctors you mentioned, as well as the senior nurses in the areas you refer to, to ensure that all the staff who cared for Gordon while he was with us in Ninewells Hospital will have an opportunity to see this.

We are immensely proud of the care our teams deliver and they will be encouraged to hear that, at what must have been a terribly difficult time for you and your family, they were able to support you.

Your kind words will be greatly appreciated by our staff who are working hard in very challenging times and I would like to personally thank you for taking the time to share your experience. This has provided the opportunity for our teams to hear directly how the care, kindness and compassion they show can make a real difference to our patients and their families.

With kind regards.

Susan Bean

Clinical Care Group Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Maybank (a relative)

We appreciate your response at such a busy time. It was nice to learn that the doctors and nurses have been made aware of how grateful we were for the exceptional care Gordon received.

Our thanks and best wishes are sent to you all.

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