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Broken ankle care

Posted By Alfreda

"Broken ankle care"

About: Musgrove Park Hospital / Trauma & Orthopaedics South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a service user),

I live alone. In January 2020 I was at the top of my garden (100ft) starting a bonfire (it was 3pm) and I stepped backwards with my right foot (in NOT gardening shoes!) and felll heavily, (breaking my ankle (in three places it transpired) and had to 'bottom' it all the way down (nobody around) to the back door and phone. 

~The paramedics came in 20 minutes and were SO good with me. Hospital, again, all staff who attended me were very kind and caring.  Plaster cast put on and stayed the night and then went home. In February returned to see Mr Shamai (Associate Specialist in Trauma and Orthopaedics) who said I needed an operation the next afternoon (which happened to be my birthday!).  All went well, steel rod and a number of screws inserted. I left at the end of the next day with all the support and care that anybody could possibly want.

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Responses

Response from Sharifa Hashem, Patient Engagement Manager, South Western Ambulance Service NHS Foundation Trust 4 years ago
Sharifa Hashem
Patient Engagement Manager,
South Western Ambulance Service NHS Foundation Trust

Submitted on 30/03/2020 at 17:21
Published on Care Opinion at 17:21

Thank you for taking the time to share your story and I hope you are continuing to recover well.

It is always rewarding to hear stories of how our staff are delivering care and support to patients and those around them when they need it most.

We would be happy to share your story with the ambulance staff involved in this instance, however, to do so we will need some specific information. If you would like us to do this, please may I ask you to contact us on either plaudits@swast.nhs.uk and a member of the Patient Engagement Team will be happy to help you further.

Thank you, again, for taking the time to provide us with feedback.

Many thanks,

Sharifa

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Response from Debbie Martin, Clinical Governance & Risk Co-ordinator, Surgical Directorate, Musgrove Park Hospital 4 years ago
Debbie Martin
Clinical Governance & Risk Co-ordinator, Surgical Directorate,
Musgrove Park Hospital

Submitted on 07/04/2020 at 10:14
Published on Care Opinion at 10:14

Dear Alfreda

Thank you for taking the time to share your experience of your care and treatment at Musgrove Park Hospital. I have forwarded your comments on to Mr Shamsi and to the staff in the plaster room, they will be very appreciative. I hope you are continuing to recover and keeping well and safe in the current circumstances.

Regards

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