"These two nurses are so friendly and professional"

About: Forth Valley Royal Hospital / Dermatology

(as the patient),

From the start of the procedure Pamela and Jennifer were so welcoming and put me completely at ease.   Pamela explained everything she was going to do at every step along the way.   The procedure was painless and quick.   These two nurses are so friendly and professional and they  are a credit to the NHS.  

Responses

Response from Pauline Donnelly, Person Centred Patient Experience Coordinator, Department of Nursing, NHS Forth Valley 2 months ago
Pauline Donnelly
Person Centred Patient Experience Coordinator, Department of Nursing,
NHS Forth Valley
Submitted on 06/04/2020 at 12:47
Published on Care Opinion at 12:47


picture of Pauline Donnelly

Dear ChristieB

It really is lovely to hear your kind and thoughtful words, it does make a world of difference when you come to hospital and are made to feel welcome and put at ease, it makes for a much more pleasant and hopefully more relaxed experience.

We really are so very fortunate at NHS Forth Valley to have such dedicated and caring staff. I would like to assure you your feedback has been shared directly with Pamela and Jennifer and the wider team, it really dose make a difference to staff hearing from their patients and families.

With very best wishes

Cathie Cowan

Chief Executive

NHS Forth Valley

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Response from Pamela Reid, Surgical Skin Practitioner, Surgical Skin Team, NHS Forth Valley 3 weeks ago
Pamela Reid
Surgical Skin Practitioner, Surgical Skin Team,
NHS Forth Valley
Submitted on 11/05/2020 at 11:05
Published on Care Opinion on 12/05/2020 at 10:23


Thank you for taking the time to leave feedback.

I am glad you felt at ease with Jennifer and I when having this procedure carried out. I shall let Jennifer know about this feed back it is always nice to know our patients have felt comfortable throughout there visit.

Hope you are healing well.

Pamela

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