"I have a debt of gratitude for the standard of compassion"

About: Forth Valley Royal Hospital / Ambulatory Care Forth Valley Royal Hospital / Day Surgery

(as the patient),

I attended hospital in March for bladder resection surgery in relation to a cancerous tumour which was quite an emotional experience.

In the anaesthetist's room before surgery was an unmanageable experience for me. One of the nurses, Tracey was there and I have a debt of gratitude for the standard of compassion and care Tracey shown for me when I was being put under general anaesthetic.

I am also very thankful to another nurse, Laura who looked after me in the ambulatory care ward following my surgery. I thank Laura for her compassion and helpfulness in making the uncomfortable and occasionally painful experience of bladder chemotherapy as comfortable as possible.

I would be grateful if you could acknowledge and pass on my gratitude to these two nurses and indeed all of the team at FVRH whom looked after me. All of whom are truly a credit to the Hospital.

Responses

Response from Keri Forrester, Senior staff nurse, DSU, FVRH last month
Keri Forrester
Senior staff nurse, DSU,
FVRH
Submitted on 06/04/2020 at 09:08
Published on Care Opinion at 14:25


Dear smm,

Thank you for taking the time to write such positive feedback on what would have been such a stressful time for yourself. I'm very proud to hear that you felt our nurses showed such care and compassion towards you, ultimately making you feel more at ease during your time at FVRH. I will be sure to pass this message of gratitude onto the nurses that looked after you, specifically Laura and Tracey. Once again, thank you for your lovely comments and I wish you a speedy recovery.

Take care,

Keri Forrester

Senior Staff Nurse

DSU

FVRH

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Response from Cathie Cowan, Chief Executive, NHS Forth VAlley last month
Cathie Cowan
Chief Executive,
NHS Forth VAlley
Submitted on 06/04/2020 at 12:36
Published on Care Opinion at 12:36


Dear smm

Thank you for taking the time to get in touch to leave such lovely thoughtful feedback about your recent experience.

It must have been so reassuring and comforting for you to have been looked after by such dedicated and caring staff at what I can only imagine to be a very stressful and worrying time for you.

NHS Forth Valley is very fortunate in the calibre of staff within its hospitals and community. I would like to assure your that your feedback has been shared with the teams and the staff members you have mentioned in your post, our staff really do love to hear from patients and families, it really makes a difference to their day.

I hope you are making a good recovery following your surgery, and pass on my very best wishes to you.

Kindest regards

Cathie Cowan

Chief Executive

NHS Forth Valley

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