"Not sure why there are any good reviews"
About: Hathaway Surgery Hathaway Surgery Chippenham SN14 6GT
Posted via nhs.uk
Forever having problems with Hathaway surgery. They never have any appointments, tell you to call back, you call back and again get told no appointments and to call back again, it’s a massive merry go round! Full on failing with patient care and clearly don’t care about their patients or staff! I’ve been in many times and heard or seen staff upset with the way their management are treating them, and the lack of support shown to patients is clear! Management will never come to apologise about anything, and will get the receptionist to do it for them. I can understand why they are so sad and grumpy at times, they have to work somewhere where the care is failing! Salute the receptionist for having to deal with such difficult circumstances and will always be grateful for them, just never the surgery. 100% recommend attending the other surgery in Chippenham, appointments are not a problem and they actually care.