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"The team are incredible"

About: Golden Jubilee National Hospital / Thoracic Surgery Raigmore Hospital / Respiratory Medicine Scottish Ambulance Service

(as the patient),

I wish I had found this site before! Approximately 2 year's ago my husband had to call NHS 24 and the Nurse who came and the ambulance people were wonderful, so my husband told me because I can't remember! I was taken to Ward 7c at Raigmore Hospital and was shocked at how short staffed they were but saying that, the treatment I received from the Nurses and the Junior Dr.s was wonderful but I have a new hero and that is Thoracic Consultant, Dr. Paterson who found when he looked at my Xray, that there was a shadow area. He organised for me to have a biopsy and scans and I was diagnosed with Adenocarcinoma in the top lobe of my right lung. Dr. Paterson then organised for me to have a Lobectomy at the Golden Jubilee Hospital in Glasgow which was also, mostly, amazing. A wonderful Surgeon! 

I cannot thank Dr. Paterson's team enough because they are incredible and as for Dr. Paterson, he was so kind and he saved my life where another department had missed diagnosing the tumour. I will never, ever forget his kindness and his dedication and I hope that Raigmore treasure him because it's rare, I have found, to have a Consultant who listens to what you are saying and how you feel. A wonderful Dr. and a wonderful team and it feels so inadequate to say thank you but thank you so, so much. I would also like to wish all the NHS Staff at Raigmore and all through Scotland and Britain all the very best wishes. I think you are ALL so brave and thank you so much for all that you do. Good luck, take care and please be safe and know how much we care about you all. Dr. Paterson and the team, please take care and be very safe.

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Responses

Response from Paula McPhail, Feedback and Legal Co-ordinator, Clinical Governance, NHS Golden Jubilee 4 years ago
Paula McPhail
Feedback and Legal Co-ordinator, Clinical Governance,
NHS Golden Jubilee
Submitted on 26/03/2020 at 12:22
Published on Care Opinion at 12:22


Dear Danni 49,

Thank you for your lovely comments in relation to Raigmore Hospital and the Golden Jubilee National Hospital (GJNH). In relation to your compliments for the GJNH I will be sure to pass this onto the relevant team. I am sure Raigmore will also do the same and share this with Dr Paterson and the team.

Thank you again and stay safe.

Regards

Paula

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Response from Iona McGauran, Lead Nurse, Raigmore Hospital, NHS Highland 4 years ago
Iona McGauran
Lead Nurse, Raigmore Hospital,
NHS Highland
Submitted on 26/03/2020 at 16:38
Published on Care Opinion on 27/03/2020 at 10:24


Dear Da-49

Thank you so much for taking the time to feedback all the lovely comments about your patient experience. I am so pleased to hear that you were met with kindness from the staff and that you felt you were listened to.

We are very lucky to have such a dedicated respiratory team and I will pass on your feedback to Dr Paterson and the wider team.

May I also take the opportunity to thank you for your support of the NHS and all the staff during this very difficult and challening times.

Please stay safe during this time.

Best Wishes

Iona

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Response from Alan Martin, Patient Experience Manager, Corporate Affairs and Engagement, Scottish Ambulance Service 4 years ago
Alan Martin
Patient Experience Manager, Corporate Affairs and Engagement,
Scottish Ambulance Service
Submitted on 29/03/2020 at 08:29
Published on Care Opinion at 08:29


picture of Alan Martin

Dear Da-49

Thank you very much for sharing your feedback on CareOpinion. I am so pleased you have now found the website:)

I am sorry to read that you had need to use our services as well as that of our partners in the wider NHS Scotland but it is so positive to read such lovely comments. Dr Paterson seems like a wonderful person along with everyone else that took care of you.

I hope you are staying safe and well and thanks again for your lovely comments.

Kind Regards

Alan

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