"An excellent experience"

About: Royal Cornwall Hospital (Treliske) / General medicine

(as the patient),

After a weekend of severe headaches I contacted my GP for an appointment, only to be told to call for an ambulance, which I did. We were given an approximate timeframe but subsequently called and asked if possible to make our own way to The Royal Cornwall hospital, which we did. 

Dropped off at the main entrance, I sat and waited whilst my husband parked. Clearly unwell, a member of the reception team immediately came over and got a wheelchair ready. We were directed to Minors and staff when out of their way to help at busy lifts. 

Registration was friendly and straightforward and when I was seen by the team they took w thorough history and explained what they would do next. Bloods kindly taken (always hard to find a vein) and the CT scan followed quite quickly. Someone let me know of a slight delay because of a wait for a test result and when I saw the team again there had been a shift change. The new team rechecked my history and explained that although all the results were good, given my age and how the headaches started, they would like to do a lumber puncture in addition. To my surprise, they hope to be able to complete it that evening so if clear I could go home. 

Shortly after a move to the treatment area (near the discharge lounge). I doctor was found shortly after to undertake the lumber puncture. I was given a clear explanation and the option of my husband joining me, which he did. Part of the explanation included that sometimes it is difficult to draw fluid – which it was in my case. A second doctor was called. Both maintained a relaxed and appropriately light-hearted approach whilst the second (and successful) attempt was made, and they ensured I was comfortable and confident throughout.  

There was quite a long wait for the results as lab teams were smaller in the evenings, but I was pre-warned of this and given progress updates. Refreshments and sandwiches were made available of us, and the other 6-8 people in the treatment lounge area. Throughout we noticed all patients were being regularly updated and helped as needed 

Given clear results – my bad headaches where just that – but staff also give me advice to follow up with my GP if they continued. 

An excellent experience and my thanks to all of the staff who helped me that day 

Keep safe 

Responses

Response from Laura Fletcher, Patient Experience Administrator, Patient and Family Experience Team, Royal Cornwall Hospitals NHS Trust 8 hours ago
Laura Fletcher
Patient Experience Administrator, Patient and Family Experience Team,
Royal Cornwall Hospitals NHS Trust
Submitted on 30/03/2020 at 12:31
Published on Care Opinion at 12:31


picture of Laura Fletcher

Dear Headachy,

Thank you so much for your kind comments regarding your experience with Royal Cornwall Hospital. It is always wonderful to hear such positive feedback, especially at such a difficult time for the NHS. I am glad you feel this way about the treatment you received and I do hope that you are recovering well.

I will forward on your compliments to the departments that treated you and ensure that it gets filtered down to the staff that treated you.

Kindest regards

Laura Fletcher

Patient Experience Administrator

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Response from Glenda Shaw, Quality and Service Improvement Lead, Clinical Imaging, Royal Cornwall Hospitals NHS Trust 2 hours ago
Glenda Shaw
Quality and Service Improvement Lead, Clinical Imaging,
Royal Cornwall Hospitals NHS Trust
Submitted on 30/03/2020 at 18:48
Published on Care Opinion at 18:48


picture of Glenda Shaw

Dear Heacachy,

I am so pleased that your experiences of care met your expectations. I will make sure the CT scan team are informed of your positive feedback, which will be very well received during these challenging times.

I do hope you are fully recovered.

Kind regards

Glenda Shaw

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