"Emergency treatment"

About: Helston Hospital Royal Cornwall Hospital (Treliske) / Cardiology

(as the patient),

Over here on holiday from New Zealand I woke up very dizzy, nauseous and fatigue.  Had stroke 7 years ago and one TIA episode previously.  Called 111 services, appointment made at Helston Community Hospital later in day, lovely Irish doctor checked me and decided I should go straight to Truro after she had spoken with doctor at Truro.

On arrival at emergency, within 10 minutes I was called by nurse for triage.

Taken through within another 10 minutes, bloods ecg etc taken, stemital for the nausea.  Told a CT scan would be done and I had the CT - this was all carried out so efficiently and in a friendly manner by just about everyone.  Perhaps receptionist and triage nurse could have been a little friendlier!

Finally the registrar and TA nurse came to talk to me.  The results were okay but I was told an appointment would be made with a consultant in the TIA clinic within 48 hours and an ultrasound of my cardios would be done and advised on future care.  This all happened as advised.  Your service is exceptional and i am in the medical profession (or have been, retired now!)

Responses

Response from Cornwall Partnership NHS Foundation Trust 4 days ago
Cornwall Partnership NHS Foundation Trust
Submitted on 26/03/2020 at 08:22
Published on Care Opinion at 09:33


Thank you so much for your positive feedback. We are pleased to hear you got the care we would have expected. We will forward your feedback in relation to Helston Community Hospital to the Matron who will cascade it to the relevant staff member.

The care you received when leaving Helston hospital was given by another Trust (Royal Cornwall Hospital Trust). Please be assured that we will forward your feedback to them.

Response from Laura Fletcher, Patient Experience Administrator, Patient and Family Experience Team, Royal Cornwall Hospitals NHS Trust 4 days ago
Laura Fletcher
Patient Experience Administrator, Patient and Family Experience Team,
Royal Cornwall Hospitals NHS Trust
Submitted on 26/03/2020 at 11:47
Published on Care Opinion at 11:47


picture of Laura Fletcher

Dear importerqe37,

Thank you so much for your lovely feedback - a trip to the hospital is never what you expect on your holiday. I am so glad to hear that your experience went smoothly and I hope you are recovering well. I will be sure to pass on your comments to our staff - I'm sure they will be grateful especially in the current climate.

Overall you sound rather pleased with your experience, which is amazing, however you mentioned that the receptionist and triage nurse could have been friendlier to you. I am so sorry if this has upset you, and I will be sure to pass on your concerns to the Manager of the Emergency Department to ensure that this doesn't happen again.

Kindest regards

Laura Fletcher

Patient Experience Administrator

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Response from Glenda Shaw, Quality and Service Improvement Lead, Clinical Imaging, Royal Cornwall Hospitals NHS Trust 4 days ago
Glenda Shaw
Quality and Service Improvement Lead, Clinical Imaging,
Royal Cornwall Hospitals NHS Trust
Submitted on 26/03/2020 at 14:22
Published on Care Opinion at 14:22


picture of Glenda Shaw

Dear importerqe37,

Thank you for taking the time to feedback regarding your experiences in our hospital. We have fed back your positive comments to our Clinical Imaging team, in particular our fantastic CT colleagues.

I'm sorry this visit to hospital happened whilst you were on holiday, I do hope you got to enjoy the rest of your time in Cornwall.

It is always reassuring to know that we are meeting patient expectations.

Warmest wishes


Glenda

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