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"public thanks to everyone involved in my cancer treatment and care"

About: General practices in Lothian Western General Hospital / Oncology Western General Hospital / Radiotherapy

(as a service user),

I just wanted to publicly thank all of the people who’ve been involved in my cancer treatment and care in the past three years at the Western General Hospital, the Edinburgh Cancer Centre and the Blue Practice, Stockbridge Health Centre, Edinburgh. – over 40 of you!.  And, yes, I know I’ve already thanked lots of you personally, but I want to put on record how much I’ve appreciated all you’ve done for me.    

You’ve all been so kind, efficient, good at your jobs, helpful, patient, informative and went to endless trouble to make me feel as ok as I could under often very trying circumstances.  You’ve consistently taken into account the stress caused by the seemingly never ending uncertainty, the long waiting times in between tests and results, and cancer treatment.  Most of you understand that under these circs the smallest thing can knock you off your trolley!     Even though it’s very apparent you are all under a lot of pressures – time, staff shortages, funding, meeting NHS targets etc etc….  

So, I’m so sorry that you’re all having to keep on meeting yet more pressures during the corona virus pandemic.   I hope that the Scottish Government is making sure you all have all the safety clothing and equipment you need to keep you fit and healthy.  And, if not, who should I contact to make sure this happens? 

So a huge thank you to you all in no particular order, 

 Julie – sonographer, Clinical Radiography 

All you lovely receptionists at the Edinburgh Cancer Centre 

Dr Mark  and colleagues including all the kindly chaperones, at Oncology O/P, Ann Ferguson Building and the Edinburgh Cancer Centre 

Linda and colleagues,  Edinburgh Cancer Centre 

Claire and Jo, Clinical Nurse Specialists 

Anna, Specialist Physiotherapist 

Dr Emma and all those people behind the scenes who I’ll never meet – medical secretaries, pathologists and all the other members of the MDM teams, cleaning staff, catering staff, and everyone else who keeps the Edinburgh Cancer Centre going. 

Dr Peter, Lesley and everyone at reception, and to all those people behind the scenes who I’ll never meet – medical secretaries, cleaners, cleaning staff, catering staff, managers,  IT wizards and everyone else who keeps the Blue Practice going. 

With all best wishes for keeping safe.    

 

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Responses

Response from Jeannette Morrison, Head of Patient Experience, NHS Lothian 5 years ago
Jeannette Morrison
Head of Patient Experience,
NHS Lothian
Submitted on 31/03/2020 at 11:16
Published on Care Opinion at 11:16


Dear Jane A Doe

Thank you so very much for taking the time to share your feedback with us following your cancer care and treatment from the numerous teams at the Western General Hospital as well as your GP Practice in Stockbridge. It sounds as though there have been lots of people who have worked together to help you during this time.

As you say it is a difficult time for everyone at the moment and it's feedback like yours that keeps us all going in the NHS.

Please accept my apologies for the delay with my response but we are all working hard at this challenging time. Thank you again for getting in touch and best wishes for your continued and ongoing recovery.

Kind regards

Jeannette

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Response from Geraldine Marsh, Associate Nurse Director, Western General Hospital, NHS Lothian 5 years ago
Geraldine Marsh
Associate Nurse Director, Western General Hospital,
NHS Lothian
Submitted on 31/03/2020 at 14:53
Published on Care Opinion at 15:03


Thank you for taking the time to share your experiences of the Western General, and the Cancer centre, apologies for my delay in responding to your post. I have shared your feedback with the team, who always welcome feedback however in these difficult times it has provided staff with a much needed boost.

On behalf of the who team can I wish you well for your on going recovery

Geraldine

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