"I am at my wit's end with Millbank Medical Centre…"

There seems to be little or no communication between the receptionists. It can take a couple of weeks of endless phone calls to get anything done. You ring on, say, a Monday and are told that the person who is dealing with the matter doesn't work on Mondays, but that a message will be left for them and they will contact you tomorrow. This never happens. Then you telephone again on, say, Wednesday, and get the same response. The person who is dealing with the matter doesn't work on Wednesdays, but that they will be given a message and will ring you tomorrow. Again, no phone call. This can go on for weeks. Earlier this year I to explain the same situation to four different receptionists, all to no avail.

Out of desperation, I finally went into the practice, only to be told that I had made a mistake about the procedure that needed to be followed to complete the form I needed, and that they would fill it out their way. So I then had to telephone the agency involved and ask a member of their staff to explain what needed to be done to a member of Millbank staff. This was all done in public, in the main reception area with zero privacy for me. And then to cap it all, when I went into the practice to pick up the form on the agreed day, there was still a mix-up which had to be sorted out.

Now, my most recent appointment might be the final straw. I waited over 3 weeks for this latest appointment. I definitely told the doctor that I had already tried the over-the-counter medication available from the chemist, twice, and that it hadn't worked.

And yet when I went to the chemist the following day, prescription was for the same over-the-counter medication that I had already tried twice!!! Why would I wait 3 weeks for a doctor's appointment only to be given a prescription for something I could buy at Boots when I had already had done that - twice? And why did the doctor order so many tests for a condition that can be treated by medicine from the chemist? It doesn't make sense. She didn't even tell me the medication was available to buy over the counter.

Earlier this year, another doctor at Millbank verified that I was unfit to travel, and then referred me to Hillingdon Hospital for a Chronic Fatigue Syndrome Assessment. Hillingdon Hospital is miles from where I live, practically at Heathrow Airport. If I'm unfit to travel to one location, how can I be fit to travel to a location that is so far away. This doesn't make sense either. I had to cancel the appointment. And yet there are CFS clinics in central London, which a member of Millbank staff tried to deny, shaking her head vigorously. I think they were trying to save money.

There is no continuity, they don't follow anything up. Within the last year I received a text informing me of an appointment with the nurse. When I arrived at the appointment, she didn't know what it was for.

I don't think I can take any more.