March, 2020, my wife had an appointment at Royal Derby Hospital to discuss the results of a recent EEG. I telephoned the hospital in advance of this appointment to confirm its status (due to the outbreak of a virus called Corona Covid-19 at this time) and was informed that the department was still open and that all appointments were still going ahead as planned. However, upon arriving at the hospital that day we were informed that the appointment had been cancelled by the hospital, who failed to inform us.
My wife and I both suffer from severe disabilities and also stress and anxiety disorders so this lack of communication was very stressful.
Appointments