This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Always treated with courteously

Posted By skybz39

"Always treated with courteously"

About: University Hospital Ayr / Cardiology

(as the patient),

I was seen by Dr Gemmill in cardiology. All appointments leading up to seeing him were excellent, on time, and I have no complaints. The care was first class. I was always treated with courteously and given key information

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Morag McNulty, Lead Nurse – General Medicine, Acute Medicine, Ayr and Crosshouse Hospitals, NHS Ayrshire & Arran 4 years ago
Morag McNulty
Lead Nurse – General Medicine, Acute Medicine, Ayr and Crosshouse Hospitals,
NHS Ayrshire & Arran

Submitted on 17/03/2020 at 09:36
Published on Care Opinion at 09:57

Thank you very much for your comments, I hope you are now feeling better and I will share your story with the staff involved, comments like these are the aim for all our patients. Thank you very much for your feedback.

Morag McNulty

Clnical Nurse Manager Medicine

University Hospital Ayr

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 4 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 17/03/2020 at 10:07
Published on Care Opinion at 10:07

picture of Eunice Goodwin

Dear skybz39,

Thank you for taking time to share this with us. I am sure Dr Gemmill will be delighted to get such good feedback. It really makes a difference when patients take the time to share their story, so thank you.

I hope you are well,

Best wishes,

Eunice

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k