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"Mum’s hospital care"

About: Dr Gray's Hospital / Medicine for the Elderly

(as a relative),

My mum recently found herself in hospital with aspirate pneumonia. Initially she was very poorly but thanks to A&E & HDU staff she rallied round after spending over a week in hospital. She was stepped down to a General Medicine ward before being discharged home. 

Some thing you should know about my mum is that she is fully dependent on others to provide her care for her. This ranges from personal care, eating & drinking and mobilising.

On packing her things prior to her discharge I noticed that the brand new tooth brush and tooth paste I had bought for her were still in the sealed packaging. I asked her if her teeth were brushed while she had been in hospital. She replied, no. While she was in HDU she was too unwell and I very much understood that as we (family & nurses) we’re giving her oral care with the pink sponges and cold water/ mouth wash. But since she was better not one person who had attended to her personal care needs had offered or asked if she wanted her teeth brushed.

My mum gets her teeth brushed twice a day at home, like me and like most people who would’ve cared for her so I question why wasn’t her oral care attended to while in hospital? I know the importance of proper, good oral hygiene and how it can aid with positive patient outcomes. I am honestly appalled that this very basic need was not met when she was being washed and dressed or when getting ready for bed. 

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Responses

Response from Yvonne Wright, Chief Nurse, Clinical Support Services Division, NHS Grampian 4 years ago
Yvonne Wright
Chief Nurse, Clinical Support Services Division,
NHS Grampian
Submitted on 16/03/2020 at 18:09
Published on Care Opinion at 18:09


Dear McD11

Thank you for taking the time to post your comments on care opinion.

I was extremely saddened to read that your mother did not have her oral hygiene attended too whilst an in patient in Dr Gray's Hospital following her transfer to the medical ward from HDU. This is clearly unacceptable and I have taken this very seriously

I have personally contacted the Nurse Manager and Senior Charge Nurse who were equally disappointed and sorry about your mother's experience and they will identify some actions around this.

If you would like to discuss this further please do not hesitate to contact me on 077773581139.

Please apologise to you mother on our behalf and I do hope that she is continuing to improve

Kindest Regards

Yvonne Wright

Chief Nurse

Dr Gray's Hospital

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