"My dad's chest infection"

About: Lanarkshire Community Services / Hospital at Home Scottish Ambulance Service / Emergency Ambulance University Hospital Wishaw / Care of the Elderly (Wards 9-12) University Hospital Wishaw / Emergency Care University Hospital Wishaw / Radiology

(as a carer),

My dad is 89 and has fairly advanced dementia.As a result,his speech and swallowing skills are sadly impaired too. He has had several episodes of aspirating on his food and despite doing our best to adapt his diet he gets recurring chest infections.

He was seen by his GP last month and started on antibiotics.

Ten long days ago he had two hypoglycaemic episodes. On each occasion the paramedics and technicians of the Scottish Ambulance Service were amazing. My dad has type 2 diabetes( normally his glucose levels are high due to his preference for sweet foods). The infection caused him to crash and I thought we'd lost him. I actually thought he had taken a stroke. Stewart on Rapid Response and Claire and Bob from the Hamilton crew were so lovely and so was Chris and his partner the next morning. They were a pairing of a Law and Coatbridge team. The dispatchers were very professional too.

I'd once more like to thank the Hospital at Home team based in University Hospital Wishaw and in particular Charge Nurse Mary. She liaised with Dr Falconer and Charge Nurse Jacqui and her team at the Frailty Clinic( I'm sorry,I didn't catch the other nurses names but you are all so kind) to ensure my dad got investigations and treatment in such an efficient but respectful manner. This seems to be another great initiative targeting the needs of our elders. I should add the radiology staff were great too. 

As anyone who has cared for a parent with dementia knows; it is physically demanding and emotionally heartbreaking. But the love is there and it's not all doom and gloom.

Without all of the people above. Each and every one of them are heroes in my eyes, we just couldn't cope.

On the rare occasion we've had to attend the ED at Wishaw Charge Nurse Dodd and her team have tried their best to adapt the surroundings to my dad's needs where practicable. I think it's great they're also able to signpost people to more appropriate services. I always feel the department is a bit of a magnet for anything and everything and try to avoid it as quite often staff are literally focusing on saving lives.

The care and treatment has been tailored to try to fit my dad's needs as much as practicable. He will hopefully, having avoided a hospital stay, return to his usual routine. 

Responses

Response from Andy Pender, Senior Nurse, Emergency Medicine, University Hospital Wishaw, NHS Lanarkshire 2 weeks ago
Andy Pender
Senior Nurse, Emergency Medicine, University Hospital Wishaw,
NHS Lanarkshire
Submitted on 13/03/2020 at 16:40
Published on Care Opinion at 16:40


picture of Andy Pender

Dear Firecracker,

Many thanks for taking the time to post your experience of your Dads experience with the hospital at home team and also during his visit to the other departments within the hospital including the ED and elderly care day unit.

The staff will be pleased to read your positive comments and I will ensure these comments are shared with them including those that you have personally mentioned.

I hope that he is doing ok and glad that he is in the home environment getting on with his routine.

Best wishes

Andy

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Response from Hazel Mitchell, Interim Service Manager, Hospital at Home, NHS Lanarkshire 2 weeks ago
Hazel Mitchell
Interim Service Manager, Hospital at Home,
NHS Lanarkshire
Submitted on 14/03/2020 at 13:32
Published on Care Opinion at 13:32


picture of Hazel Mitchell

Dear Firecracker

Thanks for taking the time to contact us via Care Opinion to explain your dad's situation. It's lovely to read that Mary and the H@H team at Wishaw were able to help you in your time of need. They always aim to do the best they can to give everyone the best care possible to meet their needs.

I will pass on your comments to Mary & the team

Best wishes to yourself and your dad

Hazel

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Response from Andy Graham, Head of Service, Lanarkshire North and South, Scottish Ambulance Service 2 weeks ago
Andy Graham
Head of Service, Lanarkshire North and South,
Scottish Ambulance Service
Submitted on 14/03/2020 at 14:54
Published on Care Opinion at 14:54


Dear Firecracker many thanks for your kind words relating to the ambulance staff that attended and cared for your Dad, As part of the NHS team we all strive to meet the patients needs so its great to see the care that has been afforded during your Dads care journey.

I hope that he is recovering well and I will pass on your comments to the ambulance staff

Kind Regards

Andy

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