My 76 year old mother attended for laser treatment for Glaucoma, she was told that she should wait no more than eight weeks for this but waited around seventeen! Not acceptable when her pressure was really high and eyesight at risk.
When we attended for treatment she waited 2 hrs past her appointment time and was not allowed anyone to sit with her. Again unacceptable, most patients are elderly and anxious. When asked to leave waiting area a nurse simply shouted all relatives can wait in other waiting area, what waiting area was that? No instruction and in leaving there was a long corridor with several waiting areas and there was no one to ask as the nurse disappeared immediately.
We have been disappointed for years in the service provided at the eye clinic, the wait times are horrendous and been told in several occasions that there are simply no appointments, total shambles!
"Issues at Eye Clinic"
About: University Hospital Hairmyres / Ophthalmology University Hospital Hairmyres Ophthalmology G75 8RG
Posted by Troy81 (as ),
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