"Urgent referral not accepted for elderly relative"

My mother who is in her 80's was sent round by her gp to get her right ear syringed as it was full to the gunnel with wax, The GP marked urgent on her referral, but nurses said you need an appointment, we don't do urgent referrals(? ? ? )

Went back to their reception to complain, receptionist called them but still no, was sent to our own practice reception who contacted doctor who said they had no say over treatment room, receptionist called again and still no, had to make appointment for today at 5pm, so my elderly mother who has underlying health concerns is being trailed back out tonight to hopefully get her ear syringed, with this virus doing the rounds, my mother is being forced to come out to totally unnecessary visit to health centre when this should have been dealt with yesterday when her doctor sent her around to treatment room with urgent referral, this is not good enough at all (including today I have put the necessary oil into my mothers ears for 12 days. could you look into this as her right ear being full of wax is affecting her balance etc.