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"Gynaecology at Jessops"

About: Royal Hallamshire Hospital

My mum was due to visits Gynae outpatients and phoned to ask whether it would be a male or female she would be seeing as she was booked in at a male consultants clinic. She was told it was a male and my mum made it clear, should she need any scans she would not be comfortable with a male performing them. The person at the appointments line told her if this was the case she would have to wait 6 weeks and would go to the back of the queue, should she refuse to go to the appointment with a male consultant. She asked to speak to a nurse on Gynae outpatients. She spoke to a very helpful nurse and was offered a last minute appointment which she wouldn’t have been able to make due a funeral. She was then told she may or may not need the scan so should still come for the appointment. At the appointment my mum was anxious and told me to be there to advocate for her and not her let be forced into having a scan by a male doctor. She was made to feel uncomfortable when she refused to have a male to do her hysteroscopy. He was informed that my mum had phoned and what she was told. She explained she didn’t want a male however she told me he made her feel like she was inconveniencing the staff by stating she wanted a female. From the moment she refused the scan the doctor was dismissive and disinterested. My mum was well within her rights to refuse treatment from a male. To anyone going to Gynae outpatients at Jessops wing who might have a preference to a female doing their scan, I would recommend they ring up and find out who their appointment is with to avoid such an experience.

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Responses

Response from Nancy Henwood, Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust 4 years ago
Nancy Henwood
Patient Experience Co-ordinator,
Sheffield Teaching Hospitals NHS Foundation Trust
Submitted on 19/03/2020 at 14:45
Published on Care Opinion at 14:45


Thank you for leaving feedback. We are very sorry to learn of what happened and for the worry and distress caused to your mother and yourself. This feedback will be shared with the relevant senior managers. However, if you would like to provide more details, please do not hesitate to contact our Patient Advice and Liaison Service who will be pleased to assist, by email at:

sth.pals@nhs.net

Please note, due to the current and ongoing situation, we may take longer than normal to respond, but will endeavour to respond as soon as possible.

With thanks and best wishes

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