"Poor communication skills..."

About: Croydon University Hospital / Gynaecology

(as the patient),

Seems terribly disorganised and poor communication skills. I feel there is such lack of empathy for a ward helping women with sensitive issues.

Responses

Response from Sarah Pritchard, Senior Quality Lead, Croydon Health Services NHS Trust 3 months ago
Sarah Pritchard
Senior Quality Lead,
Croydon Health Services NHS Trust
Submitted on 09/04/2020 at 12:10
Published on Care Opinion at 12:10


I am very sorry that you had a poor experience. Please contact the Patient Advice and Liaison Service ( PALS) so that this can be investigated further.

Our PALS office may be contacted by telephone on 020 8401 3210 or by email at ch-tr.pals@nhs.net. The office is open for calls during the week from 9.30am to 4:00pm

Kind Regards

Sarah Pritchard, Senior Quality Lead, Patient Experience

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Mrs M1 (the patient)

Thank you, I will do. I tried to report to PALS via the website but the link didn't work, so thank you for the extra contact details.