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Care Opinion

Really made a difference

Posted By GymMum

"Really made a difference"

About: General practices in Lothian Royal Infirmary of Edinburgh at Little France / Surgical Observation Unit

(as the patient),

My GP managed to refer me directly to colleagues at Surgical Observation at RIE. I felt tired and sore and frightened that I was potentially facing a surgical intervention. The nurse Practitioner (Angela) approached me on arrival in the unit and was kind and helpful. She led me to the correct area and explained what would happen. Angela returned multiple times to take history, gather obs and do diagnostic tests. I was struck by her professional yet friendly way and most significantly her communication skills. How she shared her experiences as a nurse were helpful and interesting. She was honest, kind and compassionate. Really made a difference. Thank you

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Responses

Response from Simon Dunn, Associate Nurse Director, Royal Infirmary Edinburgh, NHS Lothian 4 years ago
Simon Dunn
Associate Nurse Director, Royal Infirmary Edinburgh,
NHS Lothian

lead nurse of the site

Submitted on 09/03/2020 at 18:14
Published on Care Opinion at 18:14

picture of Simon Dunn

Thank you for taking the time to feed back your experience of the Surgical Observation Unit. I will make sure you feedback is shared with Angela, its great to hear you had such a positive experience

Thanks Simon

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