My father was admitted to ward 14e with a severe chest infection and was generally very poorly with no appetite, confusion and poor mobility. These symptoms came on very quickly and it was shocking to see him in such a deteriorated condition. After around 12 days, with not much evidence of any action being taken and conflicting stories from the dr, he was discharged despite my protestations that he was still very poorly. He was given no medication even though his chest and cough still seemed very bad.
He had no care support even though I pleaded for some help. He lasted at home for a week before ending up back on the ward. This time more tests were done but I still felt I wasn't really taken seriously when I asked about his physical condition and expressed the opinion that he wasn't fit to come home.
Again he was given no antibiotics on discharge despite obviously still suffering from pneumonia. He was provided with a carer package this time but the day after he was discharged the carer arrived an hour and a half too early and he fell on his way to the door to let them in.
He ended up back in a& e less than 24hrs after his second discharge where, when I tried to ask a doctor how we could ensure he received the proper care this time, I was faced with condescension and plain rudeness. At a difficult time with an extremely poorly father this was the final straw and was so unprofessional it was unbelievable.
Throughout the whole process I have felt undervalued, not listened to or taken seriously. Despite knowing the most about my father and willingly offering this information drs seemed to have made up their minds that he had dementia and did not take his physical wellbeing into enough consideration. I felt the care he received was negligent and have caused untold pain and suffering.
"Discharged home with no medication"
About: The Royal London Hospital / Accident and emergency The Royal London Hospital Accident and emergency London E1 1BB The Royal London Hospital / General medicine The Royal London Hospital General medicine E1 1BB
Posted by 789 (as ),
Do you have a similar story to tell?
Tell your story & make a difference ››
Responses
See more responses from Central Complaints Inbox