"Emergency care"

About: Queen Elizabeth University Hospital Glasgow / Accident & Emergency Scottish Ambulance Service / Emergency Ambulance

(as the patient),

Following a fall recently I was attended by 2 fantastic paramedics and a medical student. The arrival was very fast. Their care and calm efficiency inspired confidence. I was given pain relief, checked out and transported to Queen Elizabeth University Hospital promptly and safely handed over to staff there. Everyone was courteous and helpful, assessment and treatment was prompt.  I would particularly like to thank the female paramedic who mainly attended to me for the care, expertise and attention and Dr Keir for going the extra mile and making a distressing situation a positive experience. 

I would also like to thank the members of the public who responded immediately to my accident and help me feel in safe hands. These were the guys from the adjacent building site, soon to be joined by a University of Glasgow medical student and a doctor called Joe from ward 18 in the Royal Infirmary. 

I have fractured my head of humerous & greater trochanter. The follow up by orthopaedic nurse Sylvia was also very informative, caring and helpful. Overall the care and treatment from all concerned was commendable. Thank you so much.

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Responses

Response from Carol-Ann Jamieson, General Manager, Emergency Department and Acute Assessment, NHSGGC last month
Carol-Ann Jamieson
General Manager, Emergency Department and Acute Assessment,
NHSGGC
Submitted on 08/03/2020 at 17:57
Published on Care Opinion on 09/03/2020 at 14:37


Dear Esor

Thank you for your post and hope that you are returning to good health after your traumatic fall.
It was great to hear of the team work from the Scottish Ambulance service and QEUH staff to ensure that you had safe patient centred care. You must have been in some considerable pain and hopefully now making a speedy recovery.

I will pass on your kind words to the team in the Emergency Department who I know will appreciate the time that you have taken to respond.

Many thanks

Carol-Ann

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Response from Alan Martin, Patient Experience Manager, Corporate Affairs and Engagement, Scottish Ambulance Service 4 weeks ago
Alan Martin
Patient Experience Manager, Corporate Affairs and Engagement,
Scottish Ambulance Service
Submitted on 09/03/2020 at 12:31
Published on Care Opinion at 12:31


picture of Alan Martin

Dear Esor,

Thank you very much for taking the time to share your feedback on CareOpinion. I am so sorry to hear about your fall and subsequent fracture. That sounds really sore.

It appears that you got lots of help from various professionals and passers by and its so lovely to hear that you were made to feel confident. The majority of our treatment is invisible and what I mean by that is, tone, professionalism and being caring. If we can show the patient and those who care for them that we know what we are doing and we want to help it can have the desired effect that you describe.

It would be great to pass on these comments to the crew that attended you. Would you be so kind as to email scotamb.feedback@nhs.net and give some more details? What we would need is your name and the date, time and address that the vehicle attended. That was we can locate the call. Also if you could reference your care opinion username so the team can trace it back to this story.

I do hope that you are feeling much better and I wish you a speedy recovery and rehabilitation.

Kind Regards

Alan

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