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Registrar went above & beyond

Posted By Nairn Mum

"Registrar went above & beyond"

About: Crosshouse Hospital / Accident & Emergency

(as a service user),

Our son attended A&E yesterday morning with a worsening hip problem. He was promptly assessed by one of the A&E registrars, Ewan. Our son has ASD and unfamiliar environments and unpredictable situations can be incredibly challenging. Ewan oversaw his time in A&E and subsequent admission for emergency surgery. Ewan was all we could have wished for, calm, caring, patient, understanding, knowledgable, reassuring - he simply got it, he went above and beyond - putting our son and his needs at the forefront of everything. He was also very supportive to two very anxious parents. 

A true credit to the medical profession who in our experience couldn’t be any better suited to emergency medicine.

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Responses

Response from Claire Gilroy, Specialty Doctor, Emergency Department, University Hospital Crosshouse, NHS Ayrshire and Arran 4 years ago
Claire Gilroy
Specialty Doctor, Emergency Department, University Hospital Crosshouse,
NHS Ayrshire and Arran

Emergency

Submitted on 09/03/2020 at 10:12
Published on Care Opinion at 10:12

picture of Claire Gilroy

Dear Nairn Mum,

Thank you for taking the time to send us your feedback. I hope your son is recovering well from surgery. I am pleased to hear that your experience in our department was so positive. Euan will be delighted with this feedback and he will be able to place it in his e-portfolio for his end of year review.

The Emergency Department can be a frightening and confusing place for children and adults with ASD. I am pleased that Euan recognised this and put your son at the centre of everything he did.

We firmly believe in learning from excellence and will share this feedback with all our team via email and at our morning huddle in the hope that we will all learn how important it is to be calm, patient, caring and understanding at all times but particularly when speaking with children who have ASD.

Claire

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