"5 stars for Stepping Hill ACU"

About: Stepping Hill Hospital / Ambulatory Care Unit (ACU) Stepping Hill Hospital Ambulatory Care Unit (ACU) Stockport SK2 7JE

Posted by Suppoughta (as a relative), 5 years ago

My 101 year old mother needed a fairly urgent red-cell transfusion, and the ACU welcomed her in at 4:30pm. All staff were really friendly and professional, and made her feel remarkably at ease.
They didn't just carry out what she had been referred for, but carried out thorough pre-checks, including a precautionary chest x-ray. They provided food and drinks as desired, and the whole process was not finished until 11:30pm.
They provided wheelchair porterage back to the car, via the one entrance that was still open. Wonderful care indeed. Simply cannot fault it.
Many thanks.

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Kathryn Glass

Stockport NHS Foundation Trust

Submitted on 06/03/2020 at 15:31

Published on Care Opinion at 15:31

Thank you for taking the time to share your recent experience with us. I hope that your mother is recovering well following her transfusion.
It’s great to hear that you felt that the staff were friendly, professional and made you all feel at ease throughout your time with us
I will most definitely pass your kind words and lovely comments to the teams who cared for your mother throughout all your time with us.
Best wishes
Kathryn Glass
Quality support/ Patient Experience Practitioner

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5 stars for Stepping Hill ACU

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