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"Receptionist hygiene procedures"

About: General practices in Lanarkshire

(as a service user),

GP Receptionist was blowing their nose using a tissue catch it 👍But then tucked the used tissue up their long sleeve bin it 👎 bare below the elbow👎They were also wearing a lot of jewellery 👎and didn’t have their hair tied back 👎causing them to keep touching their face and hair during our conversation.👎

Then when I reminded them of the need to wash their hands after using a tissue as they were about to recommence their duties they said they did earlier. I replied they hadn't since then. kill it👎. They did then grudgingly use the alcohol gel which was right there on the desk. The staff member then said are you experiencing any cough symptoms etc or have any respiratory issues . I have asthma but was only there to collect a prescription for a family member. They seemed annoyed at being reminded of their public health duty to follow basic hygiene procedures.

Considering the staff member was the first public face of the surgery and the current public health crisis Covid-19 I find this concerning enough to raise my concerns.

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Responses

Response from Rick Edwards, Service Manager Surgical & Critical Care, University Hospital Hairmyres, NHS Lanarkshire 4 years ago
Rick Edwards
Service Manager Surgical & Critical Care, University Hospital Hairmyres,
NHS Lanarkshire
Submitted on 06/03/2020 at 12:45
Published on Care Opinion at 12:45


picture of Rick Edwards

Dear Concern80,

Thanks for getting in touch to share your concerns. We would positively encourage people to follow public health guidance and to challenge staff if you don't think guidelines are being followed appropriately.

You can raise your concerns directly with the Practice Manager or contact my office on Tel No: 01698 858346 to let us know the Practice you attended and we'll do that on your behalf.

Kind regards

Rick

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