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Failed discharge

Posted By DS1

"Failed discharge"

About: East Midlands Ambulance Service NHS Trust / Emergency ambulance Peterborough City Hospital / Geriatric Medicine Rutland / Rutland Social Services

(as a relative),

My mum late eighties  was in hospital after a fall and confusion. Social worker asked me if i was happy for her to go back home. I said no, she was still too frail. I don't live near (2hour drive away). Despite that, hospital said they needed her bed and she was classed medically fit. She was sent home with minimal care package, and reablement team supplement. They rang me on their visit, saying they were worried about mum being left overnight on her own. To avoid taking her upstairs  they made a bed on the sofa.

4am, her lifeline company phoned, saying she'd fallen and paramedics called. I phoned mum and she said she was on the floor  cold and wet herself. I rang 999 3 times trying to get someone to her. Took 4 hours. Sent back to hospital, traumatised. She never went back home. She is in a care home and i have to sell the house to pay for mum and Dad's care. 

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Responses

Response from Bernadette Jacques, Head of Complaints and Clinical Risk, North West Anglia NHS Foundation Trust 4 years ago
Bernadette Jacques
Head of Complaints and Clinical Risk,
North West Anglia NHS Foundation Trust

Submitted on 16/03/2020 at 08:31
Published on Care Opinion at 13:38

I am so sorry to read about your experience and would urge you, if you have not done so already, to raise your concerns with our Patient Advice and Liaison Service on (01733) 673405 as we would be keen to learn from your experience. 01480 428964.

I would also like to investigate your concerns and would be very happy for you to contact me directly on 01733 676744.

Kind regards

Bernadette Jacques

Head of Complaints and Clinical Risk

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Response from Melanie Wright, Deputy Director of Communications, East Midlands Ambulance Service 3 years ago
Melanie Wright
Deputy Director of Communications,
East Midlands Ambulance Service

Submitted on 12/06/2020 at 17:47
Published on Care Opinion on 15/06/2020 at 13:08

Dear DS1,

I am so sorry to hear about your experience and we would like to investigate what happened further.

In order to do so, please contact our Patient Advice and Liaison Service (PALS) team, with as much detail as you can (e.g. date, time and location), so that they can look into what happened and the wait your mum experienced. You can contact them via telephone on 0333 012 4216 or email emas.pals@nhs.net.

Best wishes,

Lee Brentnall,

Ambulance Operations Manager for LLR

East Midlands Ambulance Service

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Update posted by DS1 (a relative)

Bit late to do anything about this!

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