"Not helping me nor professional"

The feedback I want to give about this service is that they have been hopeless!

I received a letter informing me that my initial assessment would be conducted via a telephone call.  They were to phone me at 2pm and I was informed in the same letter that if I missed said appointment or did not complete the online forms beforehand I would be discharged from the service.  I arranged to be at home for the call and ensured I had filled in all the paperwork.  I was told the call would last between 34 & 45 minutes.

At 2.20pm no-one had rung me and worried that I would be discharged I rang them to enquire about my telephone appointment.  I wasn't able to speak to the named person on my letter but they assured me my appointment was registered.  

Around 2.30pm (ten minutes after my call to them) I received my phone call but all they did was blather on about how busy and how behind they were.

While this may have been true I pointed out that that wasn't my problem, again they said they were running really behind and asked if I wanted to carry on with the session.  I said Yes.

This person then asked me some data storage questions but were acting very hesitant so I asked if they were ok. They told me they were a little bit lost with the different policies and continued telling me about their problems.

This was not helping me at all nor was it professional and so I said I couldn't talk to them and added that I wanted to end the call.