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Excellent receptionist

Posted By L1234

"Excellent receptionist"

About: General practices in Ayrshire & Arran

(as a parent/guardian),

I have had to be in touch with the doctors surgery (The Wards Medical Centre) frequently regards appointments and results of blood tests following my Daughter being in hospital. All the reception staff have been excellent but Sharon has really stood out, she has taken time to go through letters and blood results with me which is really important as I want to know what’s happening with my child. I have spoke with her on a few occasions and she has always been very helpful and polite. Thanks for your great assistance Sharon

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 4 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 18/03/2020 at 12:02
Published on Care Opinion at 12:02

picture of Eunice Goodwin

Dear L1234,

It is always worrying when there is a wee one involved and of course you want to know what is happening, so it is lovely to hear that Sharon was so helpful. I have shared this with the practice and sent Sharon a much-coveted patient feedback badge. (These can't be bought you know).

Thank you so much for taking the time to share this and I hope your daughter is now fully recovered.

Best wishes,

Eunice

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  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 4 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 18/03/2020 at 14:00
Published on Care Opinion at 14:00

picture of Eunice Goodwin

Dear L1234,

It is always worring when there is a wee one invlolved and of course yoiu want to know what is happening so it is lovely to hear that Sharon was so helpful. I have shared this with the practice and sent Sharon a much-coveted patietn feedback badge. (These can't be bought you know).

Thank you so much for taking the time to share this and I hope your daughter is now fiully recovred.

Best wishes,

Eunice

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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