"Management issues"

I have been a patient at the Hurley Clinic for many years, and it used to be good. It's decline is sad and concerning - guess it's fortunate I'm generally in good health.

Putting aside an attempt, not so long ago, to get an orthopaedic referral which weirdly never resulted in an actual hospital appointment (cut my losses and went private); my latest experience of attempting to get a repeat prescription resulted in wrongly being given a pharmacists appointment because of the time elapsed since the last scrip (?). Pharmacist was unable to prescribe apparently (?) and it took a wait of 50 minutes to be told this with no information coming from reception as to what was happening.

A doctors phone call was suggested to try and progress the situation but this was delegated to "someone else" (which I thought particularly poor) who told me to make a doctors appointment. Complaining to admin the claim was the doctor had attempted to call but of course checking the call register on a cell phone can demonstrate that that didn't occur.

This all for some skin cream! - the resources and time wasted (and not least my time - expensive if you're self employed) - and still to be wasted - over this have nothing to do with Government funding. Poor management plays it's part in undermining and degrading our NHS.