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"Communication"

About: General practices in Greater Glasgow & Clyde Royal Alexandra Hospital / Cardiology

(as the patient),

Having been to see my g.p. in January with mild chest pain, they requested a 24hour heart trace from the local hospital. Unfortunately between then and my appointment I had two heart attacks.

I was an in patient when the appointment came through. I checked with my cardiologist whether I needed to attend for this 24 hour monitoring. Their answer was no. I cancelled the appointment.

Two weeks later and I visited my g.p. only to be asked why I had cancelled my appointment? My g.p.s receptionist had pointed out the same to me. I had decided to cancel my appointment.

I explained to both receptionist and my doctor that I had in fact cancelled on the advice of the cardiologist who did not feel it was necessary. Not what they were informed by the cardiology appointment secretary!

Always the patient that is made out to be wrong. I was following instruction from the cardiologist and thought cancelling quickly would allow someone else to have that appointment. How wrong I was. I have no idea why or who decided that I was cancelling without discussion with a doctor but it was clearly questionable. Ridiculous! Maybe they should find out the facts first!

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Responses

Response from Linda Russell, Business Manager, Emergency Care and Medical Services, NHSGGC 4 years ago
Linda Russell
Business Manager, Emergency Care and Medical Services,
NHSGGC
Submitted on 27/02/2020 at 15:02
Published on Care Opinion at 15:02


Thank you for sharing your experience and I do apologise for the distress you have been caused as a result of what appears to have been a breakdown in communication between our team and our colleagues in the community. It is particularly disappointing that you were made to feel that you were in the wrong, which was clearly not the case.

The last few months must have been a very traumatic and worrying time for you and I apologise for the additional upset this error has caused.

We would be keen to investigate your concerns in more detail and if you feel this would be helpful, please feel free to contact me on 0141 314 6891 or linda.russell2@ggc.scot.nhs.uk.

With all best wishes for your ongoing recovery.

Linda

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Update posted by Angie150 (the patient)

Dear Linda

Your breakdown in communication is exactly what caused the problems. The g.p. takes an attitude towards me given the information they have received and guess what? The information is wrong!

When I request my own medical notes it is amazing just what attitude is written. Better just not responding to medical staff. I feel like an imposition in their time and I personally was only having a panic attack after all. Ridiculous.

Response from Linda Russell, Business Manager, Emergency Care and Medical Services, NHSGGC 4 years ago
Linda Russell
Business Manager, Emergency Care and Medical Services,
NHSGGC
Submitted on 28/02/2020 at 16:25
Published on Care Opinion at 16:25


I'm so sorry that you have been made to feel this way, especially at such a difficult time in your life. Please feel free to contact me on 0141 314 6891 if you wish to discuss further or if I can help in any way.

With all best wishes,

Linda

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