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"Accused of only having a panic attack"

About: Royal Alexandra Hospital / Accident & Emergency Royal Alexandra Hospital / Cardiology

(as the patient),

I woke up with chest pain in the night. Having had a previous heart attack I took some asprin and called 111. The pain became worse and an ambulance arrived. Two very efficient paramedics decided to transfer me to hospital. 

I was placed in a room on a trolley with sides up. Put on ecg monitor. Bloods taken. Cannula inserted. I was then left alone in the room. Door closed. Nurse call button out of reach. The pain in my chest started to build again. It was unbearable. I could not get off the trolley and I started to shout for help. This pain kept growing. It was the worst ever. After some time that felt like forever, some person came in the room. I asked them to get me off the trolley. They let the side down. I needed to be walking, leaning over things, anything to deal with this excruciating pain in my chest. All the time they just watched me. I sat down rocking with the pain. This person squatted in front of me and asked me why was I having a panic attack? Why was I panicking?  This was the so called doctor. 

I was having the worst, severe chest pain and I was being accused of having a panic attack! Fantastic. I decided it really was not worth answering the doctor. Fortunately we were joined by some lovely nurses who got some morphine for me and I was transferred to C.C.U. The care there was second to none.

Such a shame that I now dont see the point in attending a&e if it happens again. In the middle of a heart attack no one needs to be accused of only having a panic attack by the doctor that would have to resuscitate them. That made the situation worse.

Blood tests were convincing that the levels were showing a heart attack. Far from a panic attack.

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Responses

Response from Paul Hendry, Clinical Services Manager, Critical Care and Theatres - Clyde Sector, NHSGGC 4 years ago
Paul Hendry
Clinical Services Manager, Critical Care and Theatres - Clyde Sector,
NHSGGC
Submitted on 27/02/2020 at 14:19
Published on Care Opinion at 17:09


Dear Angie150,

Thank you for taking the time to provide this feedback regarding your care whilst in the Coronary Care Unit. This has been shared with the team and we are reassured by your lovely comments, the staff within the ward delivered a positive experience for you and a person centred care approach to your recovery.

Kind Regards

Paul

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Response from Linda Russell, Business Manager, Emergency Care and Medical Services, NHSGGC 4 years ago
Linda Russell
Business Manager, Emergency Care and Medical Services,
NHSGGC
Submitted on 27/02/2020 at 14:45
Published on Care Opinion at 14:45


Thank you for taking the time and trouble to share your feedback, which I was so sorry to read. I can only imagine how upsetting this experience must have been for you and I very much regret that your impression of our service has been such a poor one. Please be assured this is not the caring, compassionate approach to patient care we strive for.

If you are agreeable, we would be very keen to look into the concerns you have raised in more detail. If you feel that would be helpful, I would be very grateful if you could contact me on 0141 314 6891 or linda.russell2@ggc.scot.nhs.uk

In the meantime, I hope that you are beginning to recover from what must have been a very distressing time.

With all best wishes,

Linda

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Update posted by Angie150 (the patient)

Dear Linda

Caring and compassion is not what I received from your a&e doctor. Thank god for the nurses that eventually appeared.

By all means look into it. Maybe some training would be beneficial.

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