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"Lack of empathy "

About: Royal Blackburn Hospital

My sister is a stage 4 lung cancer patient who has been on chemotherapy for a full year. During this period of time she has had to go to the Blackurn Royal hospital for various appointments. Frequently there are excessive waiting times despite having a fixed appointment. People don't seem to realise that they are dealing with extremely ill patients who are quite often experiencing severe pain. There doesn't seem to be any compassion or concern at all. The effects of the chemotherapy are terrible. My sister has had numerous painful infections and yet the requests for additional medication to ease pain and prevent further escalation is again another point for serious concern. My sister tells me that she feels like she is always having to beg for assistance. Again I feel the need to emphasise that she is extremely ill and needs to feel understood and cared for. She now has painful looking infections on both feet, making it difficult to wear shoes. She was told that she needs Betadine and yet for some inexplicable reason she is not receiving this medication. Again another example of being ignored.

Someone needs to take responsibility for the care of patients who are officially registered at this hospital in Blackburn. I fail to understand why this can be blamed on cut backs. I always believed that doctors and nurses entered their respective professions because of their genuine desire to care for people. I guess I must be more naive than I thought.

Something needs to drastically change in improving the quality of life of seriously ill cancer patients.

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Responses

Response from Royal Blackburn Hospital 2 years ago
Royal Blackburn Hospital
Submitted on 25/02/2020 at 11:47
Published on nhs.uk at 11:56


Thank you for taking the time to share your feedback and raise your concerns on NHS Website. I am very sorry to hear of the difficulties your sister has experienced whilst having chemotherapy treatment at Royal Blackburn Teaching Hospital.

We sincerely apologise that this has happened. We would encourage you to contact our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk to provide more information so that we can investigate why this has happened. We are committed to improving future services and this would help us to make appropriate changes.

In the meantime we will share your feedback with the senior staff within cancer services.

Once again please accept our apologies for your sister's experience and the problems it has caused.

Kind Regards

Sarah Ridehalgh

Patient Experience Facilitator

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