"111 is incredibly slow service"

Rang originally at 2:40pm. Now 10pm, second call back to say sorry for the delay. As mentioned in original call, overtired due to lack of sleep due to itching of spots (came up overnight). Rang 111 as worried about risk to other people. Spots have since increased. Each call 111 asked me: Do you feel worse or have your symptoms got worse? The honest answer is no. However, I'm covered in more spots than before and doesn't alleviate my worries regarding my condition. Which is obviously a fustration. The challenge is in feeling worse vs. having worse symptoms. I'm very tired as I didn't sleep well last night due to the original complaint i.e lots of red spots which woke up me up due to the itching. The difficulty is when you're balancing working because you need to (self employed) vs. worried about other peoples health. 111 has probed to be no use to be. I can appreciate the delays myself and many others are experiencing due to the present pressures to the service (i.e coronavirus). I would suggest more funding to resource the needs to those wishing to engage with the service. This would save the NHS time and money, as would reduce the attendance at A and E and GP practice. If this service is expected to be of benefit, it must have enough resources to respond to those who are reaching out for help, and if isn't to fulfil this criteria, and in turn give useful advice, must ask itself, what function does this serve. My experience could be an isolated indecent. However, I would implore a review in the service. My experience would show a common mentality amongst those whom are self employed. Without the benefits of sick pay, you have little to no choice but to work. I have the utmost respect for the NHs service, so do not look to criticise. Just wish to improve the system, as the 111 service is unable to meet the needs of those wishing to access it. Those of genuine health concerns, following an experience of mine, would not be willing to use this service again.