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Excellent care

Posted By Poppy333

"Excellent care"

About: Royal Alexandra Hospital / Accident & Emergency Royal Alexandra Hospital / General Medicine (wards 8, 10, 11, 14, 18 & 27) Royal Alexandra Hospital / General Surgery (wards 19, 20, 24, 26 &29)

(as a relative),

My dad recently spent 9 days in the RAH, in Paisley. He just wanted me to pass on his thanks to all the staff, who looked after him, in A& E, Medical Assessment Unit, Ward 14, Ward 29 and the wonderful staff, in the discharge lounge: )..my dad is 91, very sociable and he thought all the staff were great: ) We, his family were also very impressed at the quality of care and the warmth of the staff..especially Heather, Alison, Calum and Caroline..you all know who you are: ) thanks again for taking such good care of our dad: ) (and my sister and I, in the discharge room)

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Responses

Response from Alyson McGuill, Senior Charge Nurse, Same Day Admissions Unit (SDAU) - Royal Alexandra Hospital, NHS Greater Glasgow and Clyde 4 years ago
Alyson McGuill
Senior Charge Nurse, Same Day Admissions Unit (SDAU) - Royal Alexandra Hospital,
NHS Greater Glasgow and Clyde

Submitted on 21/02/2020 at 13:07
Published on Care Opinion at 16:18

Hi Poppy333

Thank you for taking the time to share your kind thoughts about Ward 29. I will ensure the staff get to read your post as this gives the staff who all work so hard the reassurance that they are making a difference to patients like your dad and their families.

Thanks

Alyson

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Response from Stephen Hepburn, Senior Charge Nurse, Emergency Department, NHSGGC 4 years ago
Stephen Hepburn
Senior Charge Nurse, Emergency Department,
NHSGGC

Submitted on 21/02/2020 at 16:04
Published on Care Opinion at 16:04

picture of Stephen Hepburn

Hi Poppy333

Thank you for your kind words about your Dad's stay in hospital.

I am glad that his stay was made as pleasant as possible during what must have been a distressing time for you all and I hope your Dad is recovering well at home.

I will pass on your kind words to all the staff in the Emergency Department.

Kind Regards

Stephen

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Response from Paul Hendry, Clinical Services Manager, Critical Care and Theatres - Clyde Sector, NHSGGC 4 years ago
Paul Hendry
Clinical Services Manager, Critical Care and Theatres - Clyde Sector,
NHSGGC

Submitted on 21/02/2020 at 16:46
Published on Care Opinion on 23/02/2020 at 17:54

Hi Poppy 333,

Thank you for taking time to provide this feedback for the staff in ward 14. As a profession, we strive to deliver person centred care and positive experiences for our patients and relatives / carers. I am re-assured by your very kind words to know that this has been achieved for your father and your family.

I will share your positive feedback with the staff.

Kind Regards

Paul

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