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"Awful "

About: Horton General Hospital

I came into A and E after taking an overdose due to the way I had be been feeling and struggle. I was treated like an animal. Dirty looks from staff, staff weren’t bothered to care for me. There was a male working who needed to take my blood I sat their and said please wait a moment before I don’t feel great as not amazing with needles and asked if I could have my partner from the waiting room to come comfort me. He then shouted “ so your refusing a blood test” for other staff to hear. This is a complete lie. I was nervous and in a pretty bad state. I understand it can be seen as “ time wasting” In the NHS however at the time I felt disgusted with myself as it was and was so upset with myself and feeling so low I was made then to feel even worse I honestly felt worthless. A month or two later the same thing happened I was in hospital it was the same staff on this shift unfortunately and yet again received funny looks and just awful treatment. I understand I’m not a priority and I don’t expect someone to be with me being nice as anything however funny looks from staff and then comments while in the state I am is not nice. I had to lie and say I go confused with my timings. The staff yet again successfully made me feel worthless. I am so disappointed in the staff on the shift. However I’m glad this happened to me and no body eles as I would of worried how the person would of left feeling. I feel like these staff don’t understand mental health and I never used to either however since suffering I have found it is so horrible thing to have. I appreciate the NHS and everything they do however these certain staff this night made be feel horrible.

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Responses

Response from Horton General Hospital 4 years ago
Horton General Hospital
Submitted on 27/03/2020 at 11:28
Published on nhs.uk at 22:20


I am sorry to learn of your experience at the Emergency Department, if you would like us to look into this further please do contact the Complaints Team on 01865 226566 or via email at complaints@ouh.nhs.uk.

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