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Care Opinion

A good level of customer service

Posted By Lawson Patient

"A good level of customer service"

About: The Lawson Practice

(as the patient),

While waiting at the GP’s seating area, I noticed Davinnia was on the phone handling a difficult conversation; saying that, I can’t praise enough of Davinnia’s patience at talking to the patient on the other end over some difficult request, she was constructive to calm the patient down on the call, polite and professional in her replies, all in all she had provided a good level of customer service. Nice to see her around the GP.

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Responses

Response from Deborah Colvin, GP, The Lawson Practice, The Lawson Practice 4 years ago
Deborah Colvin
GP, The Lawson Practice,
The Lawson Practice

Submitted on 20/02/2020 at 21:16
Published on Care Opinion at 21:16

Thank you so much for this feedback about Davinia. I will make sure that she sees this. We find this patient feedback very valuable and cannot thank people enough for taking the effort to comment. It is very much appreciated.

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