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"Unnecessarily slow!"

About: Epsom Hospital

Unbelievably slow moving doctor in the children's a&e department. One of the nurses asked him if she could go and find another doctor to help him out and he said NO! In 2 hours he saw 2 patients. There was no sense of urgency with him. He was taking his time because he clocked off at 12. He sat at his computer slowly tapping away. Looking at his phone and then ran out bang on 12 as if he works at Boots. So many children waiting just to be discharged by him which would have taken him 5 mins each. We then had to wait another hour for another doctor from another department. He could have accepted the offer from the nurse to get this doctor hours earlier. We all understand we must be seen in turn. But the snails pace of him was deliberate and it was obvious. None of the cases were life threatening and all could have been in and out very quickly. It's all a figure fiddling exercise. If your wait time is still green they won't see you until it goes yellow or red. Then they complete their work when your wait time goes black. This is not putting patients first. This is nhs politics!! A disgusting this to do in children's a&e! To make matters worse the nurse gave no update the entire time. She took a urine sample and 2 hours later didn't have the decency to at least let us know it was clear. She had plenty of time on her hands as the doctor was going so slowly there was nothing for her to do. She chatted away with her fellow nurses and ignored everyone. Simple updates like letting people know what's happening would have been helpful. Tell people that their kids urine test is clear and you are now waiting to see the doctor. Don't leave us for 3 hours without speaking a word to us when we are only 3 foot away from you!

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