"Hospital admittance and long wait time"

About: Queen Elizabeth University Hospital Glasgow / Acute Receiving Unit

(as the patient),

I was called at 4 o’clock to say that my heart results from January (it’s now February) has been received and I was to come to hospital.

On arrival at hospital (bearing in mind they called me up!) I was told there would be an 8hr wait to see the doctor! 

Why wait almost 6 weeks to call me back to make me wait 8hrs in the middle of the night! 

Absolutely ridiculous!

I would just like to stress my frustrations are not aimed at the staff as they do a wonderful job.

Responses

Response from Sheila Dickson RGN BSc, Patient Experience & Public Involvement Project Manager, Patient Experience & Public Involvement, NHSGGC last month
Sheila Dickson RGN BSc
Patient Experience & Public Involvement Project Manager, Patient Experience & Public Involvement,
NHSGGC
Submitted on 21/02/2020 at 09:15
Published on Care Opinion at 09:15


picture of Sheila Dickson  RGN BSc

Dear PHGQEH

Thank you for posting on Care Opinion. I am very sorry to hear that you had to experience this. I would have hoped that with you being contacted by the hospital to attend then you would not have required to wait a further 8 hours and apologise for this. I shall pass on your comments to my colleagues at the Queen Elizabeth University Hospital.


In the meantime I hope that you are well.

Regards
Sheila

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