This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Fantastic service"

About: Forth Valley Royal Hospital / Acute assessment unit

(as the patient),

I was admitted from the renal dialysis unit to the AAU by Dr Frew. Dr Frew was a shining example of a role model Doctor. She was very approachable, welcoming and easy to converse with. She was extremely thoughtful and thorough providing me and my family with information in terms we understood including providing advice on my treatment options.

Undoubtedly a consummate professional providing a fantastic personal service to her patients and their family members. Dr Frews staff were also very efficient friendly and caring.

Finally, given Dr. Frews scope of responsibility coupled with the associated stress and the long hours Doctors work I feel compelled to highlight her extreme professionalism during the period she cared for me.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Judith Rooney, Service Manager, Emergency & Inpatient Care, NHS Forth Valley 4 years ago
Judith Rooney
Service Manager, Emergency & Inpatient Care,
NHS Forth Valley
Submitted on 25/02/2020 at 20:44
Published on Care Opinion at 20:44


Dear inspiredt38

Often people touch our lives and leave a lasting positive impression.....but we don't necessarily feed that back. I was therefore happy to read about your experience. Dr Frew supported you and your family and did it in such a way that epitomises the values we aspire to in our organisation.

Thank you for your kind words. I will ensure they are shared with Dr Frew and the Team.

Warm wishes

Jude

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k